C.L.U.E. Public Information Service
UNCLASSIFIED • PUBLIC ACCESS • NOT FOR OPERATIONAL RELIANCE
Service status: Normal, subject to the internal definition of normal.
Public website v3.2 • paperwork may be newer
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Continental Liaison Unit for Enquiries
Continental Operations Directorate
Quaestio Ubique — enquiry, wherever somebody has misplaced the answer
Operational status: normal*
Public information / Notices

Public notices

Announcements, consultations and clarifications issued because apparently somebody needed to be told.

DateReferenceNoticeStatus
01 Sep 2026PN-26-094AI-assisted bureaucracy reduction trial.
A pilot system asked to simplify an approval process generated a transition framework, a governance charter and an Assistant Deputy Form. The trial is regarded as culturally compatible.		Pilot
31 Aug 2026PN-26-093Airport-sector cyber security reminder.
Following recent public reporting of significant customer-data incidents in the UK airport sector, travellers should treat unexpected travel-related messages with caution. C.L.U.E. will never ask for payment-card details. We may ask for a case reference and an unnecessarily specific word.		Current
29 Aug 2026PN-26-090Automated-system transparency.
Where an automated system generates public correspondence, it must not pretend to be a person. Exceptions remain under review for systems that begin emails with “I hope this finds you well”.		Current
01 Sep 2026PN-26-091Consultation on reducing consultations.
The Unit seeks views on whether an initial consultation should determine the necessity, scope and seating arrangement of future consultations.		Open
31 Aug 2026PN-26-088Clarification regarding unknown recipients.
Persons unaware that they are intended recipients remain requested not to contact themselves for confirmation.		Current
28 Aug 2026PN-26-084Revised guidance on licking evidence.
The phrase “do not” is now considered sufficiently clear and replaces the previous risk-based wording.		Current
17 Aug 2026PN-26-073Public register of non-public bodies.
The register will remain unpublished. This notice constitutes publication of the fact that it remains unpublished.		Closed
04 Aug 2026PN-26-066Stapler interoperability programme.
Following a six-month review, incompatible staples will continue to be treated as a local management issue.		Deferred
21 Jul 2026PN-26-059Meaning of “urgent”.
Operational guidance confirms that a matter may be both urgent and awaiting countersignature. These states are not considered contradictory.		Current
Open consultation

Should there be fewer consultations?

The Unit is seeking public views on whether consultation activity should be reduced, consolidated or preceded by a consultation about consolidation.

How responses will be used

Responses will inform an options paper, which will inform a steering group, which will decide whether there is sufficient evidence to commission a report on the responses.

Publication of the report will be subject to a separate consultation.

“A notice is considered read once it has been published, regardless of whether anybody reads it.”
— Public Information Manual, section 11.4